Counter-Strike: Global Offensive

Counter-Strike: Global Offensive

View Stats:
KillahInstinct Nov 14, 2014 @ 2:28am
Competitive matchmaking cooldowns - information
Competitive matchmaking cooldowns
For more information see the Support guide: Counter-Strike: Global Offensive - Competitive cooldown or ban and the links therein.

A note from Support about in-game cooldowns
Player abandons*, AFKing, excessive kicking and suiciding, and teamkilling result in an undesirable experience for all of the other players in the game.

Our system is designed to limit the negative impact of users who repeatedly abuse these systems. If you perform these actions, Classic Competitive will be unavailable for a period of time.

Cooldown levels:

1: 30min
2: 2 hours
3: 24 hours
4: 7 days

How does my cooldown resets?
Originally posted by Vitaly:
The rules are as follows: every cooldown increases the offense level by one level and after cooldown expires and a clean week goes by the offense level goes down by one level. First level offenders receive a 30 min cooldown, second level = 2 hr, third level = 24 hr, fourth and higher levels = 7 days. The confusion might arise for extreme abusers of the system whose offense level went beyond level 4 now.

Here's an example: A player reaches offense level 4 and gets their first 7 day cooldown on Jan 1, it expires on Jan 8 -- this means player can play, but their offense level stays at 4 for the duration of one more week. If player commits a competitive offense on Jan 8 then offense level is increased to level 5 and player is penalized with another 7 day cooldown. That cooldown expires on Jan 15 -- again, this means that player can play, but their offense level stays at level 5 for the duration of one more week. So, after the clean week goes by on Jan 22 the offense level goes down by one level to level 4. Committing a competitive offense on Jan 22 will increase it again to level 5 and assign a 7 day cooldown according to the rules listed above.

Essentially if you got your second or third 7 day cooldown in a row this means you need to have two or three clean weeks after it expires before it goes down to offense level 3 which is penalized with a 2 hr cooldown.
Source: Original post

For a full explanation of cooldownperiods, please follow the following link: CS:GO Matchmaking[blog.counter-strike.net]

We understand your frustration, however, our system is automated and we have no way of adjusting the status of your account.

Clarification regarding abandons
* If you abandon and don't make it back within 3 minutes, the system will also give you a cooldown. It's not able to distantiate between accidental or disconnects on purpose.
Originally posted by KillahInstinct (moderator):
No, it can be a timing issue - you are reconnecting and meanwhile the timer expires or the new round starts (or whatever the trigger is) and you still get banned.

Heck, I believe the reconnect button is there even 5 minutes later in some cases. But you only have 3 minutes to reconnect.

There is an unofficial guide that lists the various reasons you can ban and further speculates on appropiate behaviour and what causes cooldowns, you can find it here.
Last edited by KillahInstinct; Dec 29, 2015 @ 7:30am
< >
Showing 1-15 of 15,880 comments
Abyss Nov 14, 2014 @ 8:28am 
System is really crap.
Medusa杀害 Nov 14, 2014 @ 1:25pm 
Its harsh, not crap, harsh :(
Ethan Bradberry Nov 14, 2014 @ 1:36pm 
No its definetly crap.. my pc takes more than 3 minutes to restart if it blue screens and theres no team forgivness..
roxsat Nov 14, 2014 @ 1:48pm 
Hello. My account in CS Global Offensive has been banned for 24 hours, because my computer lagged at some point. Could you please unban my account?
James Nov 14, 2014 @ 1:55pm 
Hello. My account CS GO has been banned for 7 days, because I supposedly drove too many people , although I was an accomplice kick only one person !! Could you please unban my account?
Last edited by James; Nov 14, 2014 @ 2:06pm
Dante Nov 14, 2014 @ 1:55pm 
Very good system. But people just demand to play CS on any pc. Their ego is so meesed up, they just wan`t accept that they are bad at some game/their pc is bad and needs to be fixed. I would also like to ban toxic players for being toxic.
Last edited by Dante; Nov 14, 2014 @ 1:58pm
4-0 Canada sucks Nov 14, 2014 @ 2:52pm 
Hi, i got banned for 7 days for ''kicking too many people'' and i didnt even kick anyone why do i get this ban? Ive had bans for that 2 times before and i havent played for 2 weeks and i havent kicked anyone since last ban and now today someone of my team wanted to kick one of our team i pressed Yes and now after the game i got banned for 7 days ? Could you please unban my account i beg you
Hysteria Nov 14, 2014 @ 3:46pm 
There are some major flaws in this system. which should be addressed rather then having a bunch of people complain for example any steam errors. I personally have had steam disconnect me from secure servers and they guided me to do a whole bunch of things and test each one individually. In result I got a 7 day ban for abandoning the match (That's pretty ridiculous.) And for team killing and/or shooting team mates, deliberate team killing/shooting yes ban them without a doubt but from time to time a team mate will get in the way and you may tag them and the result of that tag will mean you killed them. Now I don't know if it's just me but people with their infinite wisdom of retardation who decide it'll be a good idea and get in the middle of the crossfire and end up being killed my friendly fire should be getting the ban. I've had some kids (literally kids) who do this deliberately as a "troll" and then I get the ban. It's sad to be honest. There should be a system in place that recognizes these little things and penalizes those who are actually in the wrong. These points I've mad will most likely be blown off and and comments will be made such as "we can't change the system" and all that but the makes of this game can change the system. We, the customers, bought the game deserve our voices and opinions to be heard and taken into consideration. Now let me reiterate, I'm not saying unban everyone who's done anything wrong. I'm saying look at what's happened and improve the system so all these complaints can stop and we can all be happy. Kind of like having our cake and eating it. Cheers.
Astrom Nov 14, 2014 @ 4:10pm 
Originally posted by Stepa:
Hi, i got banned for 7 days for ''kicking too many people'' and i didnt even kick anyone why do i get this ban? Ive had bans for that 2 times before and i havent played for 2 weeks and i havent kicked anyone since last ban and now today someone of my team wanted to kick one of our team i pressed Yes and now after the game i got banned for 7 days ? Could you please unban my account i beg you


I had this same ♥♥♥♥ing thing, right to the T... except it was a 30min cooldown. I got kicked from the match, then got that cooldown (we voted to kick one other person that match). Ironically this was after I killed half the other team and difused the bomb in the previous round. Makes me want to put the game down for good... this is terrible ♥♥♥♥♥♥♥t.
its not easy to decrease from level 4 to 0 again.. 1 week .... 7 matches per day so its 49 matches per week... 49 matches without Disconnect/Bluescreen... (and 7 matches per day is not hardcore, it could be much more 10 matches per day would be 70 games already!) for a hardcore gamer its not easy to get down to lv 0 again..
Yui Nov 14, 2014 @ 6:05pm 
Originally posted by propain66:
its not easy to decrease from level 4 to 0 again.. 1 week .... 7 matches per day so its 49 matches per week... 49 matches without Disconnect/Bluescreen... (and 7 matches per day is not hardcore, it could be much more 10 matches per day would be 70 games already!) for a hardcore gamer its not easy to get down to lv 0 again..
Play casual then, or fix your stuff. If you were really hardcore you'd keep your hardware in top shape and up to date, you'd get a machine that won't bluescreen, and you'd get a connection that won't go out.
C²C^Guyver |NZB| Nov 14, 2014 @ 6:10pm 
Originally posted by TCWE SandaledGerm:
No its definetly crap.. my pc takes more than 3 minutes to restart if it blue screens and theres no team forgivness..
Sounds like your PC is having issues, but hell...blame the banning system. Sounds legitimate.
Midas Nov 15, 2014 @ 2:01am 
I got ban because of vac error failed to reconnect to game and i have 7 days ban now.
Hysteria Nov 15, 2014 @ 3:43am 
Originally posted by ✪ Midas | ROCCAT:
I got ban because of vac error failed to reconnect to game and i have 7 days ban now.
That's what I had. Some things is one steam and not us and that needs sorting.
Darkcuse Nov 15, 2014 @ 4:03am 
The competitive cool-down system is horrible, even though an AFKer and leavers should get penalized for leaving it does not make sense that if your internet decides to stop working or your computer shuts down on you, you should not be blocked from playing so easily. I mean 1 week in order for the bans to drop a level is first of all too long as it makes the individual reluctant of playing the game which I am sorry but should not be a thing, I should want to join competitive to have fun and process not in the fear of getting a temporary ban... I myself have a unstable internet connection I have been dced from 2 games within 24 hours due to the service provider. An alternative system would be similar to the one present in League of Legends the leaver should not be able to do anything else but rejoin the game he just left and if the individual has participated for more than 90% of the match but is dced at the end of the game he should not be issued a ban... Also not joining a warm up should not result in a ban, I mean it does not make sense as the game has not actually started so finding a new player should not be hard and if it does not happen the game could just be cancelled after the 5 minute mark. I am just annoyed at the fact that I am now not willing to play competitive due to the fear of getting ban and having to either wait or re-purchase the copy of the game...
< >
Showing 1-15 of 15,880 comments
Per page: 15 30 50